Effective Date: August 22, 2023
Welcome to Brand Crafting Lab, operated by Olivia Courtot (“we,” “us,” or “our”). We value your satisfaction and strive to provide the best possible experience with our digital services. This Refunds and Returns Policy (“Policy”) outlines the process, conditions, and timeframes for requesting returns and refunds for our digital services. By using our website brandcraftinglab.com and our services, you agree to adhere to the terms outlined in this Policy.
1. Scope of Policy
This Policy applies exclusively to our digital services sold through brandcraftinglab.com. It does not cover any physical products or services provided by third parties.
2. Digital Service Refunds
2.1 Non-Tangible Nature: Given the intangible nature of our digital services, we offer refunds only under specific circumstances.
2.2 Refund Eligibility: Refunds may be considered if there is a genuine technical issue that prevents you from accessing or using the purchased digital service.
3. Return and Refund Process
3.1 Contact Us: If you believe you are eligible for a refund, please contact us via email at [email protected] within 7 days of your purchase.
3.2 Issue Description: In your email, provide a detailed description of the technical issue you are experiencing and any relevant supporting information.
3.3 Resolution Attempt: We will make a reasonable effort to resolve the technical issue and assist you in accessing or using the purchased digital service.
3.4 Refund Decision: If we are unable to resolve the issue within a reasonable timeframe, we will assess whether a refund is appropriate.
4. Refund Conditions
4.1 Approved Refunds: Refunds will be approved on a case-by-case basis, considering the severity and impact of the technical issue.
4.2 Exclusions: We do not offer refunds for instances where the issue is beyond our control, such as user error, device compatibility, or network connectivity problems.
5. Refund Timeframe
5.1 Processing Time: Approved refunds will be processed within 10 business days of the decision.
6. Contact Information
6.1 Customer Support: For assistance with returns, refunds, or technical issues, please contact us at [email protected]. Our customer support team is available to help you during our regular business hours.
7. Address
7.1 Physical Address: [INSERT YOUR ADDRESS HERE]
8. No Refund Fees
We do not charge any fees for processing refunds. However, please note that any transaction fees associated with the original purchase may not be refundable.
9. Changes to Policy
We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We appreciate your trust in Brand Crafting Lab and thank you for choosing our digital services. If you have any questions or concerns about this Policy, please do not hesitate to contact us.
This document was last updated on August 22, 2023.